Question 1

Do you offer next day delivery for Kerala groceries in the UK?

Accepted Answer

Yes! We offer next day delivery across the entire UK. Place your order before 4 PM and your authentic Kerala groceries will be delivered the next day. Free delivery on orders over £40.

Question 2

What Kerala grocery brands do you stock?

Accepted Answer

We stock all major Kerala grocery brands including Nirapara, Eastern, Double Horse, Brahmins, Kitchen Treasures, 777, and many more. We regularly add new brands and products to our collection.

Question 3

What is the minimum order for free delivery?

Accepted Answer

Orders over £40 qualify for free delivery anywhere in the UK. For orders under £40, a flat delivery charge of £4.99 applies.

Question 4

Can I earn rewards when shopping at PocketGrocery?

Accepted Answer

Yes! Every purchase earns you Pocket Coins which you can use to discount future orders. You earn coins based on the product margin, ranging from 2 to 15 coins per product. 100 coins = £1 off.

Question 5

Do you sell authentic Kerala Matta rice?

Accepted Answer

Yes, we stock a wide range of authentic Kerala Matta rice including Nirapara Rose Matta Rice, Jeerakasala rice, and various other Kerala rice varieties in different pack sizes from 1kg to 10kg.

Question 6

What is your return policy for groceries?

Accepted Answer

We offer a 14-day return window for non-perishable items. For damaged or incorrect items, contact us within 24 hours for an immediate replacement. Fresh and frozen items can only be returned if damaged.

Question 7

Do you deliver Kerala groceries to London?

Accepted Answer

Yes, we deliver to all London postcodes with next day delivery. Order before 4 PM for guaranteed next day delivery anywhere in London.

Question 8

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive a tracking email with a link to monitor your delivery. You can also track your order from your account dashboard on our website.

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